Terms of Service

1. Who May Use the Service

You must be at least 16 years old and capable of forming a binding contract to use the Service, and at least 18 years old to purchase a paid plan. If you are using Milestone on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms, and “you” refers to that organisation.

2. Your Account

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at support@milestone-app.com if you suspect unauthorised access.

3. Acceptable Use

You agree not to:

• Use the Service to violate any law or third-party rights.
• Use the AI features to generate or distribute unlawful, infringing, harmful, or deceptive content.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Scrape, crawl, or otherwise extract data from the Service in an automated manner, or circumvent usage limits.
• Upload or transmit malicious code, or attempt to disrupt or gain unauthorised access to the Service or its providers.
• Resell or sublicence access to the Service, or use it to build a competing product, without our written permission.

4. Your Content

You retain full ownership of all content you create in Milestone - tasks, decisions, conventions, notes, and knowledge-graph data. We store it on our servers (hosted on AWS) and cache it on your device for offline use.

You grant us a limited, worldwide, royalty-free licence to host, process, transmit, and display your content solely to operate and support the Service for you - including transmitting the prompts and context you choose to your selected AI provider when you run a session. You represent that you have the rights necessary to use any content, code, or data you put into Milestone, and you are responsible for it.

5. AI Features and Output

Milestone runs AI sessions using third-party AI models (currently Anthropic, via Claude Code, and OpenAI). You acknowledge and agree that:

• AI output is generated by models and may be inaccurate, incomplete, outdated, biased, or otherwise unsuitable for your purpose.
• You are solely responsible for reviewing, testing, and validating any AI-generated code, content, or recommendations before relying on, deploying, or distributing them.
• AI output is not professional, legal, financial, or other expert advice.
• We do not warrant that AI output is unique or non-infringing - similar output may be generated for other users.
• By running a session, you authorise the transmission of your selected prompts and context to the relevant AI provider, and you agree to comply with that provider's terms and acceptable-use policy.
• As between you and us, you own the output you generate from your inputs (subject to the AI provider's terms), we claim no ownership of it, and you are responsible for how you use it.

6. Third-Party Services

The Service integrates with third parties - including Anthropic (Claude Code), OpenAI, GitHub, Paddle, and import sources such as Linear, Jira, and Notion. We are not responsible for third-party services, and your use of them is governed by their own terms. Integrations may change or be discontinued.

7. Intellectual Property

Milestone and its underlying technology are owned by us and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes. We reserve all rights not expressly granted.

If you believe content made available through the Service infringes your intellectual property rights, email legal@milestone-app.com with details, and we will investigate and, where appropriate, remove the content or disable access to it.

8. Feedback

If you send us feedback, ideas, or suggestions about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate them without obligation or compensation to you.

9. Payment and Billing

Paid plans are billed monthly or annually in advance. Paddle is our merchant of record and the seller of record for your purchase.Paddle processes payments, issues invoices, and collects and remits applicable taxes (such as VAT and sales tax). Paddle's buyer terms also apply to your transaction.

We may change pricing with 30 days' notice. Continued use after the effective date of a price change constitutes acceptance. Refunds are governed by our Refund Policy.

10. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, use the Service unlawfully, or create risk or legal exposure for us, the Service, or others. Where practical, we will give notice and an opportunity to cure. On termination, your licence to use the Service ends; you may export your data beforehand, and we delete server-side copies as described in the Privacy Policy.

11. Availability and Changes

We aim for high availability but do not commit to a specific uptime level unless agreed separately in writing, and we do not guarantee uninterrupted or error-free access. We may modify or discontinue features with reasonable notice. We will give reasonable advance notice - and, where feasible, at least 30 days - before discontinuing the Service entirely.

12. Beta and Early-Access Features

Features identified as beta, preview, or early access are provided on an “as is” basis for evaluation, may change or be withdrawn at any time, and carry no warranty or service-level commitment.

13. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL AI OUTPUT AND THIRD-PARTY INTEGRATIONS, IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DATA WILL NOT BE LOST. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF CONTENT IMPORTANT TO YOU.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID FOR THE SERVICE (WHETHER TO US OR THROUGH OUR MERCHANT OF RECORD) IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

15. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, and reasonable costs (including legal fees) arising out of your content, your use of the Service, your use of or reliance on AI output, or your violation of these Terms, applicable law, or third-party rights.

16. Export and Sanctions Compliance

You represent that you are not located in, and will not use the Service from, a country or region subject to comprehensive sanctions, that you are not on any government denied-party or restricted-party list, and that you will not use the Service in violation of applicable export-control or sanctions laws.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law principles. Before filing a claim, you agree to first contact us at legal@milestone-app.com and attempt to resolve the dispute informally. Any dispute that cannot be resolved shall be subject to the exclusive jurisdiction of the courts of Tel Aviv, Israel. If you use the Service as a consumer, nothing in this section deprives you of the protection of the mandatory consumer-protection laws of your country of residence, including any right to bring proceedings there.

18. General

These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. There are no third-party beneficiaries. Provisions that by their nature should survive termination will survive.

19. Changes to These Terms

We will notify you by email at least 14 days before any material change. Continued use after the effective date constitutes acceptance of the updated Terms.

20. Contact

Questions about these Terms? legal@milestone-app.com